From time to time, you might need to reverse a TELUS eClaim that was submitted by accident or with errors. You can do this directly within Jane!
The reverse option will only be available for claims that have been submitted. Eligibility checks do not need to be reversed since they are only relevant to services that have not yet been provided.
It is important to note that claim submissions can only be reversed on the day they were submitted. If a submission must be reversed/voided at a later date, either you (or your patient) will need to contact the insurer directly.
To reverse a claim, the first thing you will want to do is “View” the submission. Depending on your workflow, you can do this from the patient’s appointment panel under the “Insurance Info” section.
OR, you can also access the submission from the “Approved” or “Submitted” area of your Jane Billing tab.
Once you locate the invoice/visit you’d like to reverse, you can use the drop-down menu at the end of the line to access the submission info.
When viewing the submission, you will have the opportunity to Reverse the Submission from a drop-down menu beside the invoice number:
You’ll get a confirmation pop up just to be sure that you want to void the submission.
And you’re done!
Once the claim is reversed, you can make any changes you need to the claim, the invoice, or the insurance policy details in order to resubmit. Or, you can remove the insurance policy from the visit completely if you will not be billing the insurer.
If you can’t find what you’re looking for, please visit our TELUS eClaims FAQ and Troubleshooting Guide, or send us an email at firstname.lastname@example.org