No Shows or Late Cancels can happen for many different reasons. Sometimes it’s unavoidable and although you’d like to record the No Show you don’t want to charge a fee. Sometimes you would like to charge a full fee and other times you might only want to charge half.
You can set up different levels of Fees for your No Show appointments.
Start by heading over to the Settings tab, and then find the “Fees” section on the left:
You can delete any of the Fees you don’t use, and add any that you’d like to have available.
When you create the Fee you’ll see options similar to when you create an adjustment.
Override will completely replace the price of the treatment with whatever you choose as the override amount. So if you set a $25 override a $125 treatment and a $50 treatment will both be changed to the $25 if No Showed.
Percent Discount will reduce the cost by whatever percentage you enter. So a 10% discount will drop a $100 visit to $90 and a $50 visit to $45.
Dollar Discount will reduce the cost by whatever dollar amount you enter. So a $20 discount will drop a $100 visit to $80 and a $50 visit to $30.
Provider of Discount
Staff Member will reduce the price of this visit on the compensation report to the adjusted value. So if a $100 visit is reduced to $50 then the staff member will be compensated for $50.
Clinic will not reduce the price of this visit on the compensation report to the adjusted value. So if a $100 visit is reduced to $50 then the staff member will be compensated for the full $100.
No Showing on the Schedule
From the Appointment window on the Schedule, click on the No Show button to see a drop down menu with your fee options:
Note: When you No Show an appointment for a future time it becomes available again for Online Booking, even though the appointment still displays in red on the calendar.
Late Cancellations and More Detailed Cancellation Reasons
Jane uses the same system to manage late cancellations as for No Shows. You can add as many different fees as you’d like (say you charge full price, or a flat rate, or a percentage) to use when recording the late cancellation.
Learn more about managing Late Cancellations here: Late Cancellations and More Detailed Cancellation Reasons