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Maximizing your Internet Connection

If you’re finding that things are running quite slow, whether it’s your schedule, your account, your online appointments, et cetera– a great first place to check is the wifi connection.

The tricky thing with internet is that it can change in quality based on a number of factors such as how many people are connected, what you, or other users may have open in the background, any issues that your network provider maybe be having or even the weather.

If it is only happening for specific patients, then it’s safe to assume that it’s the patient’s internet. If it’s happening more consistently– then it sounds like it might be your own connection.

Since Jane is a web-based application, she requires a good, strong internet connection. Here is what we typically recommend for a smooth ride:

For smaller clinics with less than 5 staff, we recommend at least 25 Mbps download speed and at least 5 Mbps upload.

Larger Clinics with more than 5 staff should have at least 50 Mbps download speed and at least 12 Mbps upload

If you’re working fro home though, instead of “staff” in this case– this will be more based on the other people in your home who might also be using the internet.

What I would recommend is if you are having continued trouble with this– if you have anyone else home who is also using the internet, maybe ask them if they can disconnect while you’re taking your calls. The internet is kind of like a pie– the more people who are eating pie, the less pie there is for everyone involved.🥧

Because Jane is processing so many different things are once– she always demands an extra slice, especially when there’s photo or video involved. Though in addition to that, if you do have others using the internet at home– your experience will be impacted by the amount of internet ‘pie’ they are consuming– if they are gaming or watching netflix, youtube, etc– this will definitely impact your experience so you may just want to ask them to disconnect for the duration of the call.

Another thing I can recommend– is if you’re using the Wifi, it would be helpful to connect to the internet directly using an ethernet cord.

And if you have any other additional tabs open that might be eating up some internet real estate in the background– just go ahead and close those if you don’t need them.

Feel free to pass along this Guide doc on Troubleshooting your Online Appointment, there’s a section on how to test your internet in there:

https://jane.app/guide/telehealth/online-appointments-a-troubleshooting-guide