"Love" is very often interpreted as a feeling, but we believe love is 1/4 a feeling and 3/4 a practice. Love at Jane means respect, support, commitment, hope, attention, empathy, inclusion, and action.
Love Jane: Jane the App
Number one. You gotta think Jane is the best. That can look different to different people, but essentially you truly believe that Jane is the best choice for our customers, and you are proud to talk about, show off, and recommend Jane the app.
This is the easiest way to love Jane. We design and build Jane to be the best possible experience for the user and that’s unusual in the medical software world. #iheartjane
Love Jane: Jane Customers
Jane customers are a lovely community. Many of them are early adopters into a newish world of web-based management systems and they’re growing patiently along with us as we constantly release new features (and the occasional bug) and develop as fast as we possibly can. Our strong support focus provides more than just answers. We give our customer community a group of cheerleaders as they run their small business practices out in the world.
This is the heart of our company mission: to help the helpers.
Our love for Jane’s customers means we never oversell, we care about the user experience, and we build a product that actually meets their needs. It also means being curious. Always asking the why. Getting to the true heart of the question. Loving our customers means digging deep into their needs and solving for their actual problem. #askthewhy #alwayscurious
We call ourselves the “cool kids” of practice management software. Which is a very low threshold to meet ;) But Jane really does have the best clients in our space. They are forward-thinking, adventurous, kind, and patient. #janecommunity
Love Jane: Jane People
We’ve got each other’s backs.
Jane is a group project, and everyone on the team is contributing to our success. We are intentional about creating an inclusive supportive culture - one that we build together and for which every individual person at Jane is responsible. When you join Jane, we become a different company than we were the day before. We work together towards a common goal, and that means we support each other. The culture is one of collaboration, growth, and accountability, but not one of blame or finger-pointing. Our successes and missteps belong to us all as a team. #loveeachother
Everyone has a voice.
We strive to keep everyone in the loop and involve many voices in our decision-making across roles and departments. We collaborate early and work out loud - often cross-functionally. It’s important to us to keep our leaders, teams, and customers in the loop. We share the why behind decisions and include people in the planning. #openslackchannels
We work to assume good intent.
We assume the best intent from our leaders, managers, colleagues, and team. We understand that many of us are doing a new role for the first time. We understand that literally everything could be made better. Assuming the best in people helps us have a safe and productive workplace. #assumegoodness