We get it. Switching software can feel like a lot — but you’re not alone.
We’ve helped thousands of health and wellness practitioners successfully transition from over 500 software providers, and we’re here to help you too
When you switch to Jane, you’re getting more than just a software — you’re getting a whole support team dedicated to your success and an engaged community of practitioners ready to share their experiences. To help make your switch to Jane a smooth one, we offer free data imports, unlimited support, and a variety of learning resources.
You may have found yourself thinking…
Trust
- “I have a lot of uncertainty around switching —
how do I know it’s worth it?” - We truly believe that Jane will make running your practice easier. But don’t just take our word for it — Jane has a 4.8/5 rating on Capterra from over 300 happy customers who had a smooth and successful transition.
Onboarding
- “There’s often quite a learning curve when taking on a new software —
will the onboarding process be too much for me?” - We hear you! No matter your learning style, we’ve created resources for you — like our step-by-step training guide called Jane University, videos and webinars for the visual learners, and live support for those who prefer to talk it through.
Support
- “My hands are already full running my practice —
what if I have questions or need a helping hand along the way?” - We know that you need answers fast — that’s why we offer unlimited support with call wait times averaging 2 minutes so that you can get back on track.
Transparent Pricing
- “I've been surprised before by hidden fees with my current software —
will I be surprised when I get my first invoice from Jane?” - There's a time and place for surprises — your first invoice isn't one of them. That's why we pride ourselves on transparent pricing. With every subscription, we offer free data imports, free accounts for administrative and support staff, unlimited file storage, and unlimited support. There are no hidden fees and we'll never tie you into a contract.
Switching over feels daunting but it went so seamlessly for us. Worth it!
Sarah Wells|Office Manager
Importing
Jane’s the friend that actually helps you move
- Enjoy a free data import from an experienced team of Import Specialists ready to chat with you directly
- Schedule your import when you want and upload your data securely right from your account
- Import data from over 500 different software providers… plus pen and paper!
Onboarding
We’ll get you up and running quickly & confidently
- Book a 1-on-1 personalized Account Setup Consultation to review the setup of your new account, and we’ll help answer any questions
- Learn at your own pace with countless self-serve online guides, videos, and resources
- Connect with the Jane community and learn helpful tips to start, run, and grow your practice through our free monthly webinar series
Support
We’re here for you from day one and every day after
- Get your questions answered quickly with unlimited phone, email, and chat support six days a week — included with every Jane subscription
- Gain visibility into our open product roadmap and share your voice with our active team of listeners
- Connect with our tight-knit Community Facebook Group — a diverse group of practitioners, clinic owners, and front desk staff who are passionate about sharing their knowledge
Above all else, we want to make sure you’re switching confidently. Find out how the Jane team can help.
I switched to Jane very easily, and haven't looked back! Jane’s support is phenomenal, so don't worry...whatever you need they will sort out. Since changing, business is booming.
Alison Savory|Licensed Acupuncturist and Herbalist
Frequently asked questions
Can I move from pen and paper to Jane?
You’re in good company — we’ve helped hundreds of clinics switch from pen and paper to Jane. We can help import your scanned chart notes and patient list and walk you through customizing your schedule, chart templates, and other settings so that Jane works for you.
What if I’m stuck with another software — can Jane help?
At Jane, we believe you should stay with a software because you’re happy, not because you have to. That’s why there are no contracts at Jane. If you’re stuck in a contract with your current software provider, let us know and we can share how we can help.
We can also help import your data securely into Jane, too. Here’s a list of some of the most common softwares we import from
What's included in my Jane subscription?
Jane’s plans are designed to fit your practice’s unique needs. With every subscription, we include unlimited phone, email, and chat support, a free data import, free accounts for administrative and support staff, unlimited file storage, and more. Check out our Pricing Page for a breakdown of our plans and what is included in each.
What does “unlimited” support mean at Jane?
Reach out as often as you’d like — we really do love hearing from you! We’re dedicated to sticking with you every step of the way. We’re available by phone, email or live chat six days a week and work hard to keep our wait times low.
And whether you’ve been with us for a while or aren’t yet running with Jane, we highly recommend joining our Facebook Community Group to gain insight from other healthcare professionals.
What data can I bring to Jane? Can you help?
Yes! Jane subscriptions include a complimentary data import from our team of knowledgeable import specialists. We can import your patient list and profiles, past and future appointments, products, charts, and more. Check out the Basics of Importing to Jane for more information on what to expect.
Are there any hidden fees for Jane I should know about?
No sneaky hidden fees here! Our Pricing Page lists all of the features that are included in your subscription. We even have a handy pricing calculator so you’ll know exactly what your monthly fee will be.
Does Jane have special pricing to support folks just starting out?
At Jane, we focus on providing consistent, fair pricing and an exceptional product to all of our customers, even if you’re just getting started. We have different pricing plans designed to meet your clinic's needs and we don’t charge any fees for importing data or customer support.
If you are a solo-practitioner with no admin staff and have 10 appointments or fewer a month, you may qualify for our Helper Rate. Reach out to our team for more information at [email protected].